1. Shipping overview
Pick Your Favs ships products to selected destinations worldwide. Available shipping methods, costs and estimated delivery times may vary depending on the product, fulfilment location and delivery destination.
2. Production times
Some of our products are made to order. This means that production may begin after your order has been placed. Production times vary depending on the product, printing method and fulfilment partner and are separate from shipping times.
3. Estimated delivery times
Estimated delivery times shown on our website or during checkout are provided as a guide and are not guaranteed delivery dates. Delivery may occasionally be affected by carrier delays, customs procedures, peak periods or other circumstances beyond our reasonable control.
4. Shipping costs
Shipping costs, where applicable, will be displayed during checkout before you complete your purchase. Costs may vary depending on your delivery address, products ordered and selected shipping method.
5. Multiple packaging
Products within the same order may occasionally be produced or fulfilled from different locations. As a result, your order may arrive in more than one package and at different times. Where applicable, you will receive the available tracking information for each shipment.
6. Order tracking
Where tracking is available, you will receive tracking information once your order has been shipped. Please allow some time for tracking information to become active after dispatch.
7. Incorrect or incomplete addresses
Please make sure your shipping address is complete and accurate before placing your order. Pick Your Favs cannot guarantee that an address can be changed once an order has entered production or been shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.
8. Lost or delayed packages
If your order appears to be significantly delayed or lost in transit, please contact us at hello@pickyourfavs.com with your order number. We will review the shipment information and work with the relevant fulfilment or shipping provider to determine an appropriate solution.
9. International shipping
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they may be payable by the recipient in accordance with local regulations.
10. Returns and right of withdrawal
Consumers have the right to withdraw from an online purchase within 14 calendar days from the day on which they, or a third party indicated by them, receive the goods, except where a legal exception to the right of withdrawal applies. To exercise this right, you must communicate your decision to withdraw before the 14-day period expires. You can submit a return request through your account on our website, where available, or contact us at hello@pickyourfavs.com.
11. How to request a return
To request a return, please submit a return request through your account on our website, where available. You will be able to select the relevant order and item(s) and follow the instructions provided. If you are unable to submit a return request through your account, please contact us at hello@pickyourfavs.com with your order number and the item(s) you wish to return.
12. Return conditions
Unless the product is defective, damaged, incorrect or otherwise covered by mandatory consumer rights, returned products should be in their original condition. You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functionality.
If a product has been used or handled beyond what is reasonably necessary and this results in a loss of value, you may be responsible for that diminished value, in accordance with applicable consumer law. Return shipping costs are the responsibility of the customer when the return is made under the right of withdrawal or for reasons not attributable to Pick Your Favs. This does not apply to defective, damaged or incorrect products, or where applicable consumer law requires otherwise.
13. Personalised products
The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, where this exception applies under applicable consumer law. This includes, for example, products personalised with a name, date or other information specifically requested by the customer. This exception does not affect your rights if a product is defective, damaged, incorrect or otherwise not in conformity with the contract.
14. Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect product, please contact us at hello@pickyourfavs.com as soon as possible and include your order number, a description of the issue and, where appropriate, photographs of the product and packaging. We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.
15. Refunds
When you exercise your legal right of withdrawal, we will refund the payments received from you, including the cost of our least expensive standard delivery option, where applicable. If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery cost will not be refunded.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first. Refunds will be made using the same payment method used for the original transaction, unless otherwise expressly agreed, and in accordance with applicable consumer law.
16. Undeliverable or returned packages
If a package is returned because it could not be delivered, we will contact you where possible to determine the appropriate next steps. Additional shipping costs may apply where a new shipment is requested due to an incorrect or incomplete address provided by the customer, where permitted by applicable law.
17. Changes to this policy
We may update this Shipping & Returns Policy from time to time to reflect changes to our shipping methods, fulfilment partners, services or legal requirements. The policy applicable to your order will be the version in effect when you place your order.
18. Contact us
If you have any questions about shipping, returns or an existing order, please contact us at hello@pickyourfavs.com.
Latest updated: August 2026