These Terms & Conditions govern the use of the Pick Your Favs website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Pick Your Favs
Pick Your Favs is an online store offering apparel, accessories, gifts and other products featuring original and curated designs. Some products may be produced on demand by selected fulfilment partners.
2. Products and availability
We make every effort to display our products, designs, colours and specifications as accurately as possible. However, colours may vary slightly depending on your screen settings, printing method or production process. Product availability may change at any time, and some products are made to order.
3. Prices and taxes
All prices displayed on our website are shown in the currency indicated at the time of purchase. Applicable taxes, shipping costs or other charges, where relevant, will be displayed before you complete your order.
4. Orders
When you place an order, you are responsible for ensuring that all information provided, including billing, shipping and contact details, is accurate and complete. Once your order has been submitted, you will receive an order confirmation by email. This confirmation does not affect our right to cancel or refund an order where necessary, for example due to product unavailability, pricing errors or suspected fraud.
5. Payment
Payment must be completed using one of the payment methods available at checkout. Payments are processed through secure third-party payment providers. We do not directly store your complete payment card details.
6. Production and fulfilment
Some Pick Your Favs products are made to order and may be produced and fulfilled by selected third-party partners. Production times may vary depending on the product, printing method, destination and order volume. Estimated production and delivery times, where provided, are indicative and may be affected by circumstances beyond our reasonable control.
7. Shipping and delivery
Available shipping methods, estimated delivery times and applicable shipping costs will be displayed during checkout where possible. Delivery times are estimates and may vary depending on the destination, carrier, customs procedures or other circumstances beyond our reasonable control.
8. International orders
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country. Where such charges are not collected at checkout, they may be payable by the recipient in accordance with local regulations.
9. Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible. Because some products are made to order, we may not be able to cancel or modify an order once production has started. This does not affect any rights you may have under applicable consumer law.
10. Returns and right of withdrawal
Consumers have the right to withdraw from an online purchase within 14 calendar days from the day on which they, or a third party indicated by them, receive the goods, except where a legal exception to the right of withdrawal applies. Further information about how to exercise this right, return conditions and applicable costs is available in our Shipping & Returns Policy.
11. Personalised products
The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, where this exception applies under applicable consumer law. This includes, for example, products personalised with a name, date or other information specifically requested by the customer. This exception does not affect your rights if a product is defective, damaged, incorrect or otherwise not in conformity with the contract.
12. Damaged, defective or incorrect products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and provide your order details and, where appropriate, photographs showing the issue. We will assess the situation and provide an appropriate solution in accordance with applicable consumer law.
13. Intellectual property
All content available on the Pick Your Favs website, including original designs, graphics, logos, text, photographs and other creative materials, is protected by applicable intellectual property laws. Such content may not be copied, reproduced, distributed or used commercially without the appropriate authorisation.
14. Use of our website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others, interfere with the operation of the website or attempt to gain unauthorised access to any part of our systems or services.
15. Limitation of liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited. To the extent permitted by applicable law, Pick Your Favs will not be liable for indirect or consequential losses arising from the use of our website or circumstances beyond our reasonable control.
16. Applicable law and consumer rights
These Terms & Conditions are governed by applicable Spanish law, without prejudice to any mandatory consumer protection rights that may apply to customers in their country of residence.
17. Changes to these Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements. The version applicable to your purchase will be the version in effect when you place your order.
18. Contact us
If you have any questions about these Terms & Conditions or an order, please contact us at hello@pickyourfavs.com.
Last updated: August 2026